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Frequently Asked Questions

1.  I can't open a file, or it prints strange.  What should I do?

2.  How do I know if an event has been cancelled due to snow storm?

3.  What is with the police clearances?

4.  Can I get a tax receipt for a donation to Youth Ministry?


1.  I can't open a file, or it prints strange.  What should I do?

Most files on the website are in PDF format.  You most likely need to update your Adobe software.  This is a free software update.  Please visit www.adobe.com/reader to download the newest update.

2.  How do I know if an event has been cancelled due to snow storm?

In most cases, the phone message at the parish will be updated in case of inclement weather.  Please phone 519-734-7512 x3 if you suspect an event might be cancelled.  No message most likely indicated the event is still on.

3.  What is with the police clearances?

Any volunteer who works in High Risk Ministry as defined by the Diocese of London, MUST go though the diocesan Called, Gifted and Sent screening program.  Part of this screening program is a requirement all volunteers get a police check.  This helps to ensures a Safe Environment for all those involved.  All the information provided to us will be kept in a confidential file. We will be summarizing the feedback we receive on training and support and providing the parish and the diocese with a report.  This will form the basis for the on-going commitment to volunteer ministers in our parish and in the diocese.

4.  Can I get a tax receipt for a donation to Youth Ministry?

Yes, in most cases, the parish is able to provide a tax receipt which are printed once per year after the New Year's holiday.  Please inform the Youth Coordinator if you wish to receive a tax receipt.  Cash and cheques are accepted and counted on to help run our many programs for the year.  Cheques may be made out to Sacred Heart Youth Ministry.